SHIPPING & DELIVERY
We are proud to offer free international shipping services to most countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Activmomma (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://activmomma.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very good quality arrived fast
Exactly as advertised and yet arrived ahead of schedule Only lack experience
Лента понравилась. Взяла за 270р. Шла месяц до Красноярска. Использую для лица. Нареканий нет. Снимается нормально. Клеится хорошо. Только учусь, поэтому не искушенная ещё))
Fast delivery, they are very good and stick very well, lasting days without taking off, I have been using them for a long time and are recommended at 1000x1000 and the price is best I haven't had to contact the store and I can't say anything about the (I imagine it will be serious) and that's why I'm giving it the 5 Star Trust.
fast delivery, elastic. didn't try it yet, but it looks fine.
Tape good, delivery two weeks, the store recommend.
Fast delivery the band is a little small than expected I have not tried yet but I'm too satisfied.
Lovely product, beautiful design! I love it! Arrived pretty quickly. I am very satisfied.
The store offers the cheapest price for . awesome deal!
Exact description, looks great, the color as ordered, I will try, as in action. The store 5 +++++.
I was worried about safety of free delivery, but arrived in really excellent condition and in time. Thanks a lot!
on sale is quite an attractive offer. great webstore
great , top service!
really happy with the purchase
Until I tried,. Thank you store. Quickly sent the tape.
Accurate sizing and excellent quality. Good work!
Very good thing, came very quickly, the quality is normal, I advise everyone
safely packaged , respect to the store
the quality is fine, and the store is a great. recommend this
Thank you for great and fast shipping! `ll order again from this store!
looks solid and durable. nice!
It's actually quite a reasonable price for , so I gave it a try. Satisfied :)
Tapas got it. All is well. Got there quickly. I'll glue it, I'll add it later. Thank you.
All super, I haven't tried it yet but it looks good quality just like others I 've already bought in stores
today my item recieved good quality and highly recommended