SHIPPING & DELIVERY
We are proud to offer free international shipping services to most countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Activmomma (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://activmomma.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The second I buy. Good quality and fast shipping
Quite happy, I haven't been able to mount it by following the right pattern. I don't know if it'll be possible. But it looks good.
Great, and as in the description. He said it would arrive in 10 days, but it arrived in 18 days!
PERFECTO,ES LO QUE NECESITABA,MUY CONTENTO CON EL VENDEDOR,EMBALAJE PERFECTO Y ENTREGA MUY RAPIDA,UN 10 PARA EL VENDEDOR
Fast delivery. Comfortable and easy to assemble
Matches description
It's all very correct.
All right, easy to place
Nice mat
Fast shipping. Almost no odor. Item as described. It could be great if the rubber had more grip, you'll definitely need shoes to avoid sliding during exercises. Just received it so I don't how it will handle but for the price it's great.
Perfect
Everything is fine
Perfect, great quality!
Second time I ask, perfect
Product arrived after 1 month. Looks good.
Correct shipping. The ground is rigid and seems Tough.
Everything got intact, Courier.
Very fast. Perfect material, just like the picture
igual que la foto
Very thick padding and with many finishing for assembly. The lace is not perfect but with time and the footprints will go down
Perfect for the use I'm going to give you. Delivered before the date noted, very fast shipping. Thank you.
Is good
Quickly well arrived to terrific
Good quality
Good material, all right